FAQ


Some of your questions

  • Who do I call, write or email about a question or concern I have regarding restaurant ?
  • Where can I purchase restaurant`s promotional items that I see in your restaurants?
  • I have food allergies. How can I find out what ingredients are used in restaurant menu items?
  • How can I find the location of the nearest seafood restaurant?
  • Are seafood restaurants and menu items identical across the area?
  • Does restaurant offer catering or delivery?
  • Does restaurant`s host parties and special events in its restaurants?
You can contact our Corporate Office at 1-800-661-2123 where you will be transferred to the appropriate person. Alternatively, you can email us through this form or write to Osetra`s Only Franchising Ltd., 3048 9th Street SE, Calgary, AB, T2G 3B9.
Promotional items can be purchased directly from the restaurants that offer them or you can contact at 1-800-661-2123 to order.
The restaurants have ingredient lists for some of our key proprietary items. For other items, ingredients are listed on packaging. No complete list is currently available. Nutritional panels are available for all key menus items on our website.
Click on "Locations" righ here on our website. Also, each restaurant has a list of locations across the area. The list is ideal for people who will be traveling and want to enjoy our food during their trip.
Restaurant`s menu items are very similar across the local area. Individual restaurants may have one or two items on their local menu that may not appear on other menus. Restaurant can customize their menu with a couple of items that may be popular in their market.
Most restaurants offer catering but not delivery. Contact your local restaurant`s to discuss their catering services.
Yes, simply speak to your local restaurant`s owner or manager and they would be more than happy to customize a party or special event just for you.

Some of your questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best seafood restaurant experience possible. Click a question below to view the answer.


Some of your questions

Who do I call, write or email about a question or concern I have regarding restaurant ?

You can contact our Corporate Office at 1-800-661-2123 where you will be transferred to the appropriate person. Alternatively, you can email us through this form or write to Osetra`s Only Franchising Ltd., 3048 9th Street SE, Calgary, AB, T2G 3B9.

Where can I purchase restaurant`s promotional items that I see in your restaurants?

Promotional items can be purchased directly from the restaurants that offer them or you can contact at 1-800-661-2123 to order.

I have food allergies. How can I find out what ingredients are used in restaurant menu items?

The restaurants have ingredient lists for some of our key proprietary items. For other items, ingredients are listed on packaging. No complete list is currently available. Nutritional panels are available for all key menus items on our website.

How can I find the location of the nearest seafood restaurant?

Click on "Locations" righ here on our website. Also, each restaurant has a list of locations across the area. The list is ideal for people who will be traveling and want to enjoy our food during their trip.

Are seafood restaurants and menu items identical across the area?

Restaurant`s menu items are very similar across the local area. Individual restaurants may have one or two items on their local menu that may not appear on other menus. Restaurant can customize their menu with a couple of items that may be popular in their market.

Does restaurant offer catering or delivery?

Most restaurants offer catering but not delivery. Contact your local restaurant`s to discuss their catering services.

Does restaurant`s host parties and special events in its restaurants?

Yes, simply speak to your local restaurant`s owner or manager and they would be more than happy to customize a party or special event just for you.